Social banking that enables customers to access financial services, both banking and non‐banking related via social media platforms is a sought-after convenience! Interactive software that allows remote, secure payments from the comfort of a handheld device has revolutionised the banking ecosystem.
An Artificial Intelligence (AI) run system can respond to customer queries via social media platforms like Facebook, Twitter, Telegram and Skype.AI for intelligent solutions –
- Pay your bills in no time
- Instant query resolution via an interactive chat session
- Driven by social media channels as per one’s choice
key features
AI is replicating human intelligence in many fields. Social banking tools offer cutting edge AI-run decision making support that is easily understood by the customer with proper responses to queries.
Utility bills if not tracked and paid on time can lead to multiple problems like late fees and interest penalty. With social banking, one can conveniently monitor and settle bills on time.
In banking, the customer expects speedy responses to queries. Social banking enables real-time response to the questions such as checking balance and mini statements.
key benefits
Bring banking to your comforatable zone
Quick response
Preinstalled on diverse social media platforms
Highly customisable and flexible to emerging needs
Easy to use. By simply typing ‘balance’ or ‘statement’ the customer can have a request answered, within a chat environment
clients
For more than 5 years, Paramount Bank has worked with Craft Silicon to implement the most innovative ways to help with the banks day to day running and to help with efficient and effective ways for our customers to bank digitally. With this Craft Silicon has provided a full suite web based core banking system and channels system to cater for both retail and corporate customers. We are satisfied with the continued support accorded by Craft Silicon to ensure smooth business operations.
Think Technology in Banking. Think Craft Silicon.
related products
Mobile Banking Solution - ELMA
Agency Banking
Omnichannel Banking
clientele
